REFUND POLICY

RETURN

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

METHOD OF REFUND

We will refund the customer via the PayPal account that the customer has paid.

REFUND CONTACT INFO
To return your product, please contact us at support@usbelux.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Any further questions about our return and refund policy. Please send us an email at support@usbelux.com and we will help you out to the best of our abilities!

Who bears the shipping fee to return the parcel?
The customer will need to bear the return shipping fee when returning items to us. The customer can also discuss with us on the return shipping arrangement.

CANCEL ORDER
We print on demand and we cannot cancel the order because you changed your mind.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Moreover, we just accept for returns in some reasons below:
- You received the wrong item
- You received a damaged/faulty item

CHANGE SIZE
Not accepted for some products

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

We will not refund nor assume liability for orders that are lost due to incorrect shipping address.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

RETURNS 
We do not accept returns or exchanges if
You want a refund/return because you changed your mind. We print on demand and therefore we cannot accept returns with that inquiry.
You do not contact us to have your return request reviewed and approved by our team, prior to you sending your product back.
The item(s) have been worn or washed.
The item(s) have been altered in any way.
The item(s) are in any way defective from the original and saleable condition unless the condition is our fault.
The item(s) do not have the original tags on them.
The item(s) have some redundant thread that can be cut/fixed easily.

EXCHANGES
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You should contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
To be eligible for an exchange, your item must be unworn, unwashed, and in the same condition that you received it.
You are responsible for any return shipping charges to us. We will pay to ship the exchanged item back to you.
You must include your original packing slip and write your desired size, style and color of the item that you want to receive in exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your item to be exchanged. If approved, we will mail your replacement.
Exchanges may only be made for merchandise of equal value.

RECEIVE WRONG ITEMS
Please contact our Customer Support team at support@usbelux.com.com to start the return process. Please include the following information:
Order number
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

INCORRECT ADDRESS
If a package is returned to us due to an incorrect or incomplete address, is marked "unclaimed" or "return to sender," or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a "free worldwide shipping" sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
We will not refund nor assume liability for orders that are lost due to incorrect shipping address.